top of page

Policies

Introduction

Welcome to Arya Ion & Aryaion Control Private Limited, your trusted source for water treatment chemicals, equipment, and plant assembly services. These policies and terms govern your use of our ecommerce platform and the purchase of our products and services.

Privacy Policy

  • Data Collection: We collect personal information such as your name, contact details, and payment information to process orders and improve your shopping experience.

  • Data Use: Your data is used solely for order fulfillment, customer support, and marketing (with your consent).

  • Data Security: We implement secure systems to protect your data. However, no system is completely foolproof, and we cannot guarantee absolute security.

  • Third-Party Sharing: We do not share your data with third parties except for payment processing, delivery services, or as required by law.

  • ​We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

  • Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Refund and Return Policy

  • Eligibility: Returns are accepted within 48 hours of delivery for defective or damaged products only with proper proof and evidence. The company holds the right to reject or delay their decision if it does not meet the reliability of the proof given. Almost all the products are not eligible for return or refund since the products are chemicals and water treatment equipment. Please go through the product page or for any kind of confusion, contact us and ask about any product before placing an order if needed.

  • Conditions: Items must be unused, in their original packaging, and accompanied by proof of purchase with a valid bill.

  • Process: Contact our customer support at +91 74394 37289 to initiate a return or refund. Refunds will be processed within 7-10 business days after approval.

  • Exclusions: Custom-made water treatment plants or chemicals that have been opened are not eligible for returns.

Shipping Policy

  • Processing Time: Orders are usually processed within 2-5 business days. In some special cases, due to some market complications, some products may take even more time. For your order updates, you can always contact us through WhatsApp.

  • Shipping Charges: Shipping costs are calculated at checkout based on the delivery location and order size.

  • Delivery Time: Standard delivery times are 7-10 business days, depending on the location. Sometimes it may take more time depending upon availability and courier services.

  • International Shipping: Available upon request; customs duties and taxes are the buyer’s responsibility.

  • ​If you have any transportation modes available who can take the order from the office or you can pick the order up by yourself, please select the "Office Pickup" option and avoid paying shipping charges.

  • Deliveries may not available through the Online Order Services in some places. If the page shows "Sorry, we don't ship to your area" please contact us for Manual Delivery Methods.

Payment Policy

  • Accepted Methods: We accept payments through credit cards, debit cards, UPI, net banking, and digital wallets.

  • Payment Security: All transactions are processed through secure payment gateways.

  • Failed Payments: If your payment fails, ensure your details are correct or try an alternate method. Contact support for assistance if issues persist.

  • Payment Gateways: We use Razorpay and Cashfree Payments, two of the leading payment gateways in India.

  • Payment Terms for Treatment Plant Establishment: The terms will be shared in the quotation.

Warranty Policy

  • Coverage: Products come with a warranty as specified on the product page. The warranty covers criterion as per the manufacturer only. Contact details will be shared as per request for claiming warranty on certain branded products.

  • Exclusions: Damage due to misuse, improper installation, or normal wear and tear is not covered.

  • Claim Process: For warranty claims, provide proof of purchase and details of the issue to connect@aryaion.co.in.

  • Treatment Plant Warranty: Our recommended solutions usually come with a 12 months performance warranty. It can be further extended as per the needs with some pricing plans. We have complete AMCs available as per request.

Other

  • Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, except where mandated by applicable law.

  • Intellectual Property: All content, logos of Arya Ion, Aryaion Control Private Limited, Pani Rakshak, Scale Rakshak, AI Series, WTRO Series on our platform are the property of Aryaion & Aryaion Control Private Limited. Unauthorized use is prohibited.

  • Changes to Policies: We reserve the right to update these policies and terms at any time. Changes will be communicated on our platform and become effective immediately upon posting.

  • Contact Information: For queries, please contact:

Read Our Terms & Conditions here:

bottom of page